Privacy Policy
Last updated: March 1, 2025
RKSSH LLP (“we”, “our”, “us”) operates the website at rkssh.com and provides DevOps, MLOps, AIOps, and compliance engineering services. This policy explains how we collect and handle personal information.
1. Information We Collect
Information you provide directly
When you fill out a contact form, book a free audit, subscribe to our newsletter, or engage our services, we collect your name, email address, company name, phone number (if provided), and the content of your message.
Usage data
We collect standard web analytics data - pages visited, time on page, referring URLs, browser type, and device type. This is collected in aggregate and is not linked to your identity unless you have identified yourself.
Service delivery data
When you engage RKSSH LLP for a project, we may collect technical information about your infrastructure (cloud accounts, CI/CD setup, repository structure) solely to deliver the services you have contracted. This data is treated as confidential and is covered by the terms of your service agreement.
2. How We Use Your Information
To respond to inquiries
We use your contact information to reply to questions, send quotes, and schedule calls you have requested.
To deliver services
Technical information about your infrastructure is used exclusively to complete the work you have hired us to do.
To send the newsletter
If you subscribe, we send periodic emails about DevOps, cloud engineering, and infrastructure best practices. You can unsubscribe at any time using the link in any email.
To improve the website
Aggregate analytics data helps us understand which content is useful and improve the site. We do not use this data for advertising targeting.
3. Information Sharing
We do not sell your data
We do not sell, rent, or trade your personal information to any third party.
Service providers
We use a small number of third-party tools to operate the website: email delivery (newsletter and contact forms), website analytics, and scheduling software. These providers process data on our behalf under appropriate data processing agreements and are not permitted to use your data for their own purposes.
Legal requirements
We may disclose information if required to do so by law or in response to a valid legal request from a government authority.
4. Cookies
What we use
We use essential cookies required for the website to function (session management) and analytics cookies to understand how visitors use the site. We do not use advertising or tracking cookies.
Your choices
You can disable cookies in your browser settings. Disabling analytics cookies will not affect your ability to use the site.
5. Data Retention
Contact and inquiry data
We retain contact form submissions and email correspondence for up to 3 years for business continuity and legal purposes.
Newsletter subscribers
Your email address is retained until you unsubscribe. Following unsubscription, it is removed from active lists within 30 days.
Project data
Technical data related to client engagements is retained for the duration of the engagement plus 1 year, after which it is securely deleted.
6. Your Rights
Access and correction
You may request a copy of the personal data we hold about you, or ask us to correct inaccurate data, at any time by emailing us.
Deletion
You may request deletion of your personal data. We will action this within 30 days except where retention is required by law or by the terms of a live service contract.
Portability
Where technically feasible, we can provide a copy of your data in a portable format.
Opt-out
You may opt out of newsletter emails at any time via the unsubscribe link. You may request that we stop processing your data for marketing purposes at any time.
7. Security
How we protect your data
We apply the same security standards we recommend to our clients: encrypted connections (TLS), access controls, and regular review of data handling practices. No method of electronic transmission or storage is 100% secure, but we take reasonable precautions appropriate to the sensitivity of the data.
8. International Transfers
Where data is processed
RKSSH LLP is based in Guwahati, India. Some of our service providers (email, analytics) may process data in other countries. We ensure appropriate safeguards are in place for any such transfers.
9. Children
Age restriction
Our services are directed at businesses and professionals. We do not knowingly collect personal information from anyone under 18 years of age.
10. Changes to This Policy
Updates
We may update this policy to reflect changes in our practices or applicable law. We will update the 'Last Updated' date at the top of this page and, for material changes, notify active clients by email.
Questions or requests
For any privacy-related questions or to exercise your rights, contact us:
Email: [email protected]
RKSSH LLP · Guwahati, Assam, India