Terms of Service
Last updated: March 1, 2025
These Terms of Service govern the relationship between RKSSH LLP and clients or users of this website. Please read them before engaging our services.
1. Acceptance
By engaging RKSSH LLP for services, requesting a free audit, or using this website, you agree to these Terms of Service. If you are acting on behalf of a company, you confirm you have authority to bind that company to these terms.
2. Services
RKSSH LLP provides DevOps engineering, MLOps infrastructure, AIOps implementation, cloud cost optimisation, and compliance readiness services (including ISO 27001, SOC2, and HIPAA). The specific scope, deliverables, timeline, and fees for any engagement are defined in a separate Statement of Work (SOW) or service agreement signed by both parties. These Terms apply to all such engagements unless explicitly superseded by a signed agreement.
3. Fees and Payment
Fees are as quoted in the relevant SOW or proposal. Unless otherwise agreed: project-based work requires a 50% deposit before work begins and the remainder on delivery; monthly retainers are invoiced in advance at the start of each billing period. Invoices are due within 14 days of issue. Late payments accrue interest at 1.5% per month. We reserve the right to pause work on accounts with overdue invoices.
4. Client Responsibilities
You agree to provide timely access to the systems, credentials, and personnel required to complete the work. Delays caused by late access or approvals on your side will not extend deadlines or reduce fees. You are responsible for maintaining backups of your infrastructure and data before any changes are made.
5. Intellectual Property
Upon receipt of full payment, you own all custom code, configuration files, and documentation created specifically for your engagement. RKSSH LLP retains ownership of its pre-existing tools, templates, methodologies, and any reusable components incorporated into the work. We retain the right to use project outcomes in anonymised form for case studies, unless you have requested otherwise in writing.
6. Confidentiality
Both parties agree to keep confidential any non-public information shared during the engagement - including your infrastructure details, business plans, and customer data. We will not disclose this information to third parties without your consent, except as required by law or to subcontractors who are bound by equivalent confidentiality obligations. This obligation survives the end of the engagement for 3 years.
7. Data and Security
We handle your data in accordance with our Privacy Policy. For engagements involving access to production systems, we follow the principle of least-privilege access: we request only the permissions needed to do the work, and we relinquish or transfer access upon project completion unless retained access is part of an ongoing agreement.
8. Warranties and Disclaimers
We warrant that services will be performed with reasonable skill and care. We do not guarantee specific business outcomes (e.g., that an SOC2 audit will pass, that cloud spend will be reduced by a specific amount). Infrastructure performance depends on many factors outside our control. The website and any free materials are provided 'as is' without warranty.
9. Limitation of Liability
To the maximum extent permitted by applicable law, RKSSH LLP's total liability for any claim arising from an engagement shall not exceed the fees paid by you in the three months preceding the claim. We are not liable for indirect, incidental, or consequential damages - including lost revenue, data loss, or business interruption - even if we have been advised of the possibility of such damages.
10. Termination
Either party may terminate an engagement with 14 days written notice. On termination, you will pay for all work completed up to the termination date. For retainer agreements, the notice period begins at the next billing cycle. We may terminate immediately if you are in material breach of these terms.
11. Subcontractors
We may engage subcontractors to assist with delivery. We remain responsible for the quality of their work and ensure they are bound by confidentiality obligations equivalent to those in these Terms.
12. Governing Law
These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Guwahati, Assam, India. For international clients, we are open to alternative dispute resolution by mutual agreement.
13. Changes to These Terms
We may update these Terms from time to time. The current version is always available at rkssh.com/terms. For active engagements, material changes will be notified by email and take effect 30 days after notification unless you object in writing.
Questions about these terms?
Reach out before signing anything if anything is unclear.
Email: [email protected]
RKSSH LLP · Guwahati, Assam, India